What we
offer.
provide.
bring.
Expert care, with you at the centre.
Lena delivers a diverse range of mental health and wellbeing interventions to organisations across the island of Ireland and beyond.
We offer in-person and online services in a range of areas including training, coaching, mediation and dispute resolution, counselling (brief and high intensity), as well as a range of more specialist interventions, tailored to suit our customers’ needs.
Legal and financial information/signposting is provided as part of Lena’s Employee Assistance Programme (EAP) provision. Family cover is also available on request.
Click on the image tiles below to find out more about what we provide and how it can benefit you and your employees.
Real engagement.
From first contact, our Business Development Team will begin the process of building their understanding of your organisation, your workforce, and the issues that are:
- ‘live’ for you
- the problems you are seeking to address
- the ways in which you would like to develop and improve
We don’t judge, and we don’t rush in with preconceived ideas, or ready-made solutions. Instead, we take the time to ensure that we are fully aware of the scope and nature of your ask so that we can tailor our response, and so that you feel very much a part of, and in control of, the solution.
We provide holistic services and support not only to your frontline management and staff, but also in how we approach ongoing contract and account management.
I have used therapy numerous times years ago, but [my Lena therapist] was different and just ‘got me’. [They were] so kind and caring and compassionate. [They] taught me to love myself and life again.
Sustained relationships.
At contract outset, our Account Managers will assist you to develop a comms and service implementation plan bespoke to your unique needs. They will provide you with a suite of promotional materials that can be used internally to raise awareness of the support available to your employees.
You will also receive Lena’s Wellbeing Calendar, a quarterly Newsletter targeted at Contract Leads/HR Leads, a monthly E-zine aimed at employees, and access to Lena’s mailing lists, newsfeeds, and social media channels to receive and disseminate targeted information, advice and guidance.
Lena provides quarterly anonymised and aggregated utilisation reports, and our Account Managers also carry out an in-depth annual review with each and every customer. Areas covered in reporting include:
- Hub usage
- Referrals received (new and returning)
- Clients seen
- Sessions delivered
- Demographic breakdown
- Presenting issues
- Outcomes achieved
- Satisfaction rates
Quality assured.
Lena operates a comprehensive and robust internal Quality Assurance & Governance Framework (QF) which addresses each of the specified requirements below:
- High standards of care
- Transparent and responsible accountability
- Constant dynamic improvement
- Client confidentiality and data protection
- Performance management
- Quality management
- Complaint management processes
Lena’s therapeutic services are delivered according to the principles of the NHS/NICE Stepped Care Model, as well as the HSE Collaborative Layered Care Delivery Model for Talking Therapies, enabling timely and easy access to the right service delivered by the most appropriate, and suitably qualified, person.
Lena (via its parent organisation Inspire) is an accredited organisational member of the British Association for Counselling and Psychotherapy (BACP), a member of the Employee Assistance Program Association (EAPA), and our Counsellors are accredited members of the BACP, the Irish Association for Counselling and Psychotherapy (IACP), or an equivalent professional body.
Lena’s counsellors comply with strict ethical and professional boundaries of confidentiality which is explained to clients at the outset of their treatment.