Description
Dr. Robert Bolton, author of People Skills, reminds us: "Over 95% of all conflict stems from our own irresistible need to be right." This course is designed to help leaders recognize that impulse, step beyond it, and cultivate the skills needed to lead with courage, curiosity, and clarity.
Aim:
- Understand the nature and dynamics of conflict in professional and personal settings.
- Reflect on your role as a leader in managing conflict and how you show up when tensions arise.
- Enhance your skills for navigating courageous conversations with confidence and empathy.
Learning Outcomes:
- Perceptions & Biases: Explore how cognitive biases and perceptions shape communication and conflict.
- Difficult Conversations: Investigate what makes conversations challenging and practice staying “above the line” (focused on responsibility, openness, and growth).
- Curiosity & Understanding: Learn how to stay curious, distinguish between intention vs. impact, and foster mutual understanding.
- Practical Tools: Develop and apply practical communication tools and strategies for real-world courageous conversations.